Apologizes to Mr. and Mrs. Dufuss Smith concerning their March 13, 2017 Flight 666.
Both passed when we asserted Clause 23 in our customer agreement.
Simply stated Clause 23 allows us to remove passengers from any flight when fuel falls below five per cent of capacity.
Through no fault of our fine company we were compelled to assert Clause 23 due to unexpected headwinds and excess baggage.
No one could have anticipated that Clause 23 would be triggered when Flight 666 was at 28,000 feet above Lake Superior.
Our deepest condolences to friends and family of The Smiths.
Sam Snodgrass, CEO
